Your Questions, Answered

  • Hannah's Heart provides compassionate, non-medical companionship and practical support for older adults who want to remain independent, engaged, and connected in their own homes and communities.

    We offer personalized help with everyday tasks, transportation, technology, organization, errands, and companionship—providing an extra set of hands and a trusted presence when family members can't always be there.

  • Hannah's Heart is for older adults who are generally independent but could benefit from a little extra support, companionship, or practical help.

    We are especially helpful for seniors who:

    • Live independently but don't want to manage everything alone

    • Would enjoy regular companionship and conversation

    • Need occasional transportation or help with errands

    • Want help navigating everyday technology

    • Are preparing for a move or downsizing

    • Have projects or household tasks that have become difficult to keep up with

    • Want to stay connected to family, friends, and their community

  • Services can be tailored to each client's needs and may include:

    • Companionship & conversation

    • Transportation to appointments

    • Assistance with errands or shopping

    • Help with everyday technology

    • Light household assistance

    • Organization & downsizing

    • Legacy preservation

    The goal isn't to follow a one-size-fits-all checklist. It's to understand what would make life a little easier and more fulfilling for each client.

  • Hannah's Heart serves Boulder County and surrounding communities, including Lafayette, Louisville, Erie, Longmont, Superior, and Boulder,with service availability depending on location and scheduling.

  • No. Hannah's Heart is a non-medical companion and concierge service.

    We do not provide skilled nursing, medical care, personal care, or other clinical services. Our role is to provide the everyday practical and social support that can make independent living easier and more enjoyable.

  • No. Hannah’s Heart does not accept Medicare, Medicaid, or private insurance.

    We are a private-pay business and accept the following payment types:

    • Cash

    • Check

    • Credit Cards: Visa, Mastercard, Discover

    • Bank payments (ACH)

    • Apple Pay

  • Services are priced at a flat hourly rate based on the type of service provided. A 2-hour minimum visit applies.

    Additional pricing considerations include:

    • Weekend Premium: +$10/hour

    • Holiday Premium: 1.5× the regular hourly rate

    • Transportation: Mileage is charged at the current IRS reimbursement rate

    Before services begin, you’ll receive clear information about the applicable hourly rate and any additional charges.

  • Yes. Transportation to appointments is one of our services.

    Transportation is provided for appropriate, non-emergency purposes. Hannah's Heart is not an ambulance or medical transportation provider, and we do not provide medical assistance during transportation.

    Transportation arrangements and any applicable policies are discussed during the client intake process.

  • Yes, when the client gives permission.

    With a client's written authorization, Hannah's Heart can communicate with designated family members regarding scheduling, general updates, and other agreed-upon matters.

    The client's privacy and preferences always come first.

  • Yes. Hannah's Heart can provide assistance with everyday errands and shopping, such as accompanying a client to the grocery store, helping with personal shopping, or handling appropriate errands on a client's behalf.

  • Technology can be frustrating at any age. We can help older adults feel more comfortable with everyday devices and technology, including things like:

    • Smartphones and tablets

    • Email and video calls

    • Online appointments

    • Basic computer assistance

    • Connecting with family through technology

    • Organizing photos and digital information

    • Learning how to use everyday apps and devices

    The goal is confidence and independence—not becoming a technology expert overnight.

  • Hannah's Heart can assist with light household tasks that help keep everyday life manageable.

    Examples may include light tidying, organizing, changing linens, or other appropriate non-medical household assistance.

    We do not provide heavy cleaning, home repairs, or skilled maintenance.

  • Yes. Organization and downsizing can be overwhelming, especially when a lifetime of belongings is involved. Hannah's Heart can provide patient, practical support with sorting, organizing, decision-making, and preparing belongings for a move or transition.

    We focus on making the process feel manageable and respectful—not rushed.

  • Legacy preservation is about helping clients preserve the stories, memories, photographs, and meaningful pieces of their lives for the people they love.

    Depending on the project, this might include organizing photographs, recording stories, creating keepsake materials, or helping preserve family history.

  • Absolutely.

    Many adult children are looking for a trusted person who can provide their parent with practical help and companionship when they can't always be available themselves.

    Hannah's Heart can work directly with an older adult, an adult child, or both—with the client's permission and appropriate authorization.

  • Services can be arranged according to the client's needs and availability.

    Some clients may benefit from occasional help with an appointment or project, while others may prefer regular weekly companionship and support.

    We'll work together to determine a schedule that makes sense.

  • No.

    Hannah's Heart is designed to be flexible. We can discuss the frequency and type of support that works best for each client.

  • We'll be honest about what we can and cannot provide.

    If a client's needs extend beyond our non-medical scope, we'll communicate that with the client and/or authorized family member and may recommend discussing appropriate resources or professional care options.

    Our goal is always to provide the right kind of support—not to provide services that are outside our scope.

  • Respect for privacy and confidentiality is fundamental to Hannah's Heart.

    Client information is treated with care and shared only as appropriate and authorized. We use privacy practices designed to protect personal information and maintain professional boundaries.

  • Getting started is simple.

    Contact Hannah's Heart to schedule an initial conversation. We'll learn about the older adult's needs, interests, routines, and preferences, answer your questions, and determine whether our services are a good fit.

    There's no need to have everything figured out before you reach out.

  • Life happens, circumstances change and we understand plans sometimes need to be adjusted. Our cancellation policy is designed to be fair, clear, and accommodating while allowing us to manage appointments and resources effectively.

    • No Charge - no fee will be charged if notice is provided at least 24 hours before the scheduled appointment.

    • Late cancellation - appointments canceled with less than 24 hours notice may be billed 50% of the scheduled service fee.

    • Same-Day Cancellation - appointments canceled within four (4) hours of the scheduled start time may be billed 100% of the scheduled service fee.

    Exceptional circumstances: We recognize emergencies and unexpected events (serious illness, death in the family, natural disasters). Please contact us as soon as possible with supporting information; exceptions to fees will be considered on a case-by-case basis.

    Policy changes: We may update this policy; the version in effect at the time of your booking will apply.